Q1: Where can I find the serial number and model number for my treadmill?
The model number is located (on the serial number sticker) which is located
on the underside of the console.
Q2: What is the SI1 error code on my treadmill console readout?
The SI1 code indicates the Safety Key is not attached to the treadmill and
the belt will not move. Attach Safety Key to console assembly.
Q3: How can I obtain warranty service or technical assistance for my treadmill?
Contact our Technical Service department using our online contact form. A customer service
representative will assist you with all warranty or technical questions.
Q4: Do I need to have a surge protector connected to my treadmill?
Yes. The treadmill could be seriously damaged by sudden voltage changes in
your homes electrical power. Only use with a single outlet surge suppressor
that is UL 1449 listed as a Transient Voltage Surge suppressor (TVSS).
Q5: Can I perform general maintenance on my treadmill?
Yes. Vacuum underneath the treadmill to prevent buildup. Once a year you should
remove the motor cover and vacuum dirt that has accumulated.
One a month, wipe the unit down with a soft, damp cloth or towel on the edge
of the belt and the area between the belt edge and frame. Only use water or
a mild soap and water mixture. Do not use cleaners or abrasives. Also, use
a nylon scrub brush to clean the top of the walking belt. Allow drying time
before using the treadmill.
Q6: How often should I lubricate my walking deck? What should I use for lubrication?
The walking belt has been pre-lubed at the factory. However, it is recommended
for optimal performance, the walking board be checked periodically for lubrication.
Every 30 days or 30 hours of operation raise the side of the walking belt and
feel the top surface of the walking board as far under the belt as you can
reach. If you feel signs of silicone, then no further lubrication is required.
If, however, the walking board surface feels dry to the touch, additional lubrication
should be applied. We recommend for lubrication you use NAPA 8300 which is
available through NAPA Auto Parts Stores, or Pyroil Silicone Lubricant which
is available in most stores.
Q7: What information will I be required to give a Ironman Fitness customer service
representative?
In order to better assist you, please provide the model and serial number for
your fitness equipment, the nature of the problem (error messages, symptoms,
etc.), date of purchase, your dealers name, your name, address, and contact
phone numbers.
Q8: Where can I obtain warranty information for my fitness equipment?
The warranty specifications are included in your packet or user manual supplied
with the unit. If you need additional information, please contact the technical
service line at 877-788-9991.
Q9: When I touch the frame of my treadmill, I occasionally get a shock. What
causes this?
The shock is a build up of static electricity on your body called Electrostatic
Discharge (ESD). Friction between the walking board and belt can generate static
electricity. If experienced, the shock is not harmful or dangerous.
Q10: I need to obtain technical assistance for my Ironman Fitness product, who
should I contact for service?
Please visit the Self-Help section of this website for general technical assistance.
We also have customer service representatives available from 8 a.m - 5 p.m. (MT) Monday - Friday. Call 877-788-9991.
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